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Customer Service

Online
Can I buy items for personal use?
I am having problems placing my order online.
What is the Return Policy?

How to Order
Online eStore orders

Shipping Information
What is the standard delivery method?
How long will it take to receive my order?
How much will shipping cost?
Can I pick-up my order from the vendor?
I need my order as fast as possible!

Billing Information
What forms of payment do you accept?
Will I be charged sales tax?
What if I don't want to use my credit card online?

Security



Online

Can I buy items for personal use?
Absolutely! Personal purchases are encouraged. Corporate policy is to have personal purchases delivered to your home address.

I am having problems placing my order online.
Please contact Custom Specialties to resolve this issue. See contact information above.

What is the Return Policy?
Online merchandise can be returned to Custom Specialties. Returns due to warranty issues/incorrect orders will be paid by Custom Specialties and replaced at Custom Specialties expense.

Any returns due to any other issue beyond Custom Specialties control are the sole responsibility of the buyer and must be returned to Custom Specialties at the buyer?s expense.

Items that have been washed and/or worn cannot be exchanged.

**ITEMS CUSTOMIZED WITH YOUR DEALER NAME OR DEALER LOGO ARE NOT ELIGIBLE FOR RETURN**

ALL RETURNS REQUIRE A RETURN AUTHORIZATION ISSUED BY CUSTOM SPECIALTIES.
If you are in need of a return, please contact Custom Specialties.

Brandi Barnes

877-469-1323

913-647-7364

brandi@customspecialties.net



How to Order

Online orders
To begin shopping, click one of the company links or use the Keyword Search box to locate a product. Add item(s) to the cart, follow the checkout procedures, and then submit your order. If you do not want to pay with a personal credit card, you may pay by check. Orders will be shipped once your check is received by custom specialties.

Mail with a check or money order to:

Custom Specialties
9221 Flint Street
Overland Park, KS 66214


Office: 913-647-7343
Toll Free: 877-469-1323
mailto:brandi@customspecialties.net

Shipping Information

What is the standard delivery method?
Orders placed using standard delivery ship UPS Ground. If you require expedited shipping, please select from the options offered at Checkout.

How long will it take to receive my order?
Online orders are generally packaged and shipped within 24 to 48 hours after the order is received by Custom Specialties.

Orders placed by check payment are processed and shipped as soon as the check has cleared.

How much will shipping cost?
Custom Specialties will provide ?real-time? UPS weight scale charges by pre-weighing each logo product available in the eStore. Expedited shipping is offered with the same ?real-time? weight scale system.

Special Order shipping charges sent direct from a vendor are also charged ?actual? UPS rates per the weight of the shipment.

Can I pick-up my order from the vendor?
Yes, you can pick-up your order Monday-Friday, 8am-5pm at the vendor location. There is a $4 handling fee for this service.

Vendor location:
Custom Specialties
9221 Flint Street
Overland Park, KS 66214

Directions to Custom Specialties

I need my order as fast as possible!
If you place a rush order, please select the shipping service you require at Checkout, (this also includes the pick-up method). If same day shipping is required, please add a note in the comments section at the end of your order.

Billing Information

What forms of payment do you accept?
Custom Specialties accepts Visa, MasterCard, and American Express for personal purchases.

Personal checks and money orders are accepted. Orders will not be shipped until your check has cleared.


Will I be charged sales tax?
Orders shipped outside of Kansas and Missouri will not be assessed sales tax by Custom Specialties. The applicable reporting of state taxes are the responsibility of the individual receiving the goods.


What if I don?t want to use my credit card online?
Orders can be placed by check or money order. Orders will not be shipped until your check has been received and cleared.

Mail check to:

Custom Specialties
9221 Flint street
Overland Park, KS 66214

Security

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